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Statesville, North Carolina, United States

© 2019 by Hitched Boutique.

STORE POLICY

Upon purchasing your dress, you'll be asked to review and sign the following contract.

We agree to order the merchandise listed on the corresponding invoice in the size, color, and material you have requested. It is important to note that the size you have ordered is a standard size and is not custom made to your measurements. Sizing for bridal gowns run smaller than standard clothing sizes. Sizing is based on 3 measurements: bust, waist, and hips. Our system suggests sizes for the measurements we take, but due to varying body shapes, a perfect fit before alterations is rare. When a customer’s measurements fall between 2 sizes, we usually recommend the larger size because a dress fitting too big is preferred over a dress that is too small, as it is much easier to take in a dress than to take it out. Do not be alarmed if your dress appears large during your first fitting, it is absolutely normal. We never deliberately order a larger size to charge extra for alterations and we have your best interest in mind when suggesting a size. However, despite our suggestions, we are here to help and it is ultimately the decision of the customer purchasing. Once we obtain a signature for the purchase, you have agreed that you have reviewed the manufacturer’s size range chart with the consultant and wish to order the size listed on the corresponding invoice. We are not responsible for the dress size not working out.

Alterations are by appointment only. Alterations are usually necessary and result in an additional charge. Alteration charges and crinoline rentals are not included with the purchase of a gown unless otherwise stated on your invoice. Alteration prices vary depending on the dress construction, fabrication, and the difference in proportions. We typically charge by the estimated hours for the work to be completed and the hourly rate we pay or tailors. We have been hearing that our alteration prices are typically 20 to 40% lower than most other bridal stores. Merchandise and the alteration cost must be fully paid for prior to any alterations being started. Appropriate undergarments and shoes, which can be purchased through our store, must be worn to all fittings. Two to three fittings may be required to properly alter your gown.

In the event that your affair is canceled, you may avoid further liability by choosing not to pick up your merchandise and thus forfeiting your deposits. It is understood that all uncancelled merchandise must be paid for in full and picked up by the original wedding date. All merchandise not picked up by the original wedding date becomes the property of the store and will be subject to immediate sale. In the case that the wedding is postponed the balance is due by the original wedding date.

We recommend that you order your wedding gown at least six months prior to the wedding date. It is important to note that shipping dates are a rough estimate provided by the manufacturer.  Please understand that we cannot be responsible for actions which occur outside of our control (i.e. manufactures delay, and/or dye variance). Any orders requiring less than this period of time is considered a “Rush Order” and may result in an additional charge. If we cannot complete the order before the specified wear date, a full refund will be issued. Delivery is guaranteed for the given wear date at this time.

Payment Methods

Credit/Debit Cards  - Checks