Question 1

Do I need an appointment for bridal?

Accepted Answer

We operate by APPOINTMENT ONLY in order to give our customers a more personal experience. Saturday appointments are the most requested and tend to book first. If we are booked and you would like to be put on the waitlist, give us a call.
 
HOW TO BOOK:
-Use the link below to schedule an appointment.
-Call us at 980-635-1862
-Or email us at hitchedboutique@gmail.com.
 
Book an Appointment(https://squareup.com/appointments/book/AG71K3ZW5JH8N/hitched-boutique-statesville-nc)
 
BOOKING FEE: Our booking system does require a $25 booking fee when you make your appointment to reduce no shows and allow us to staff accordingly and provide you with a one on one personalized service. This $25 fee can be applied to a Hitched purchase at the end of your appointment.

CANCELLATION POLICY: Should you need to cancel/reschedule your appointment, we ask that you notify us at least 48 hours prior so we may offer your slot to another lovely.  As long as you cancel/reschedule within 48 hours, we can refund your $25 booking fee. Our brides and staff thank you for your consideration and communication.

Question 2

What are your price ranges?

Accepted Answer

Bridal Gowns  - New and Custom Orders: Prices on new gown orders vary from $798 - $2398 depending on the designer, with our average gown costing between $1,200 - $1,800. The more time we have, the more variations and customizations we can offer to make it your own.

Sale Wedding Gowns: We also offer a selection of discontinued dresses purchased off the rack that are available at a lower price point ranging from $298 - $998. These are perfect for brides shopping off the rack with tighter timelines or on a budget. We do our best to keep our gowns in excellent condition with most of these dresses only being tried on 1 to 3 times and some are even brand new! If you have an open mind with the style, we will work with your budget to find your YES Dress! 
 
***Don't forget to leave room in your budget for tax and alterations.

New for 2025: If you purchase a NEW ORDER gown over $1500 at your first appointment, we will discount your gown 10% off.* You will also get 20% off your veil and hairpiece orders at the first appointment. Brides, come ready to shop for the one and you can put your savings towards alterations or other areas of your wedding.

*A purchase or initial deposit must be made by the end of appointment to receive the discounts. New orders only. Sample and sale gowns are excluded from this discount.

Question 3

Who should I bring with me?

Accepted Answer

We recommend you keep your entourage small due to space and your own decision-making sanity. One to four of your closest loved ones should ensure a good time. We do recommend no little ones under 12 due to nature of the store and appointment. Breastfeeding mamas are welcome. No outside food or drink.
 
Bridal Appointments: Due to limited seating, we ask brides to bring no more than 4 guests to their appointment on Saturdays.

Question 4

What do I need to bring with me to try on dresses?

Accepted Answer

Underwear of some sort is REQUIRED. We encourage you to keep your make-up light for the sake of our gowns. If you have a veil from your mom, or special jewelry that you want to be a part of your big day, bring it along with you.

Question 5

How far in advance do I need to buy my dress?

Accepted Answer

Wedding Gowns (Ordering): Designers can take at least 6 or more months to make your made-to-order dress. We encourage you to leave enough time for alterations and bridal portraits, therefore shopping 9 to 12 months before your big day is encouraged.

However, we can work with shorter timelines also. If the dress happens to be in stock in your size and color with the designer, we can have it shipped in about 4 weeks. If needed, most designers will offer rush shipping for a fee.

Purchasing Off-the-Rack: Sample dresses can also be purchased off the rack if needed. We have an off-the-rack selection that is $398-998.

Please remember to leave at least 8-10 weeks for alterations to avoid any rush fees.

Question 6

Will I need alterations?

Accepted Answer

While your dress is made to order from a standard size chart, most gowns will at least need minimal alterations to fit you perfectly. We do not provide alterations in house, but are happy to recommend one of our local seamstress partners who specializes in bridal. Remember, alterations are not included in the cost of the gown. Timelines vary by seamstress and rush fees can apply, especially during busy seasons. The sooner, the better when calling the seamstress to get on their schedule.

Question 7

How do I purchase a dress?

Accepted Answer

When you've found the one, we will require a 50% initial payment plus tax for your purchase. We will order your dress in your specific size and color from the designer. When your dress has arrived, we will contact you for a follow-up appointment to pick up your dress and pay the remaining balance. Dresses purchased off the rack must be paid for in full before they leave the store. All sales are final and cannot be returned or exchanged. We accept credit, debit and cash.

New for 2025: If you purchase a NEW ORDER gown over $1500 at your first appointment, we will discount your gown 10% off.* You will also get 20% off your veil and hairpiece orders at the first appointment. Brides, come ready to shop for the one and you can put your savings towards alterations or other areas of your wedding.

*A purchase or initial deposit must be made by the end of appointment to receive the discounts. New orders only. Sample and sale gowns are excluded from this discount.

Question 8

How far in advance should I get measured for my tux rental?

Accepted Answer

Single Rental (Prom or Formal Event): We recommend getting measured at least 4 weeks before the event, however, we can order rentals up to 2-3 weeks prior depending on inventory levels. Remember, the sooner the better! Tuxes MUST be paid for in full the day you get measured.
 
Wedding Party Rentals: We suggest the bride and groom come for their style consult around 3-4 months before the wedding to pick out colors and create the wedding folder. This will allow the remaining groomsmen and wedding party members enough time to come in and get measured before the wedding. We need ALL MEASUREMENTS and PAYMENTS at least 4-6 weeks before the wedding date. 
 
Please call or message us to book a tux appointment.

Question 9

Do I need an appointment for a tux consult/measurements?

Accepted Answer

Saturdays: Yes, please call us or book an appointment online for a prom/wedding tux consult or measurements for a wedding party. This will reduce your wait time by staggering arrivals.

Weekday: For new prom/wedding style consults, please be sure to schedule an appointment. For measurements in a wedding party, you can call us the day of and let us know what time to expect you, or you can also book online and we will be ready for your arrival.

Rentals MUST be paid in FULL at the time of measuring. Please be ready to pay the day you get measured. Orders will not be placed until they are paid in full. Let us know if you have any questions.

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